Consignment FAQs
Do you take items by appointment or can I walk in during business hours and drop off items?
ANSWER: We take items by appointment only. Please call (573) 659-7446 to schedule an appointment.
Our appointments times are:
Tuesdays 9:30am, 12:00pm, and 2:00pm
Wednesdays 9:30am, 12:00pm, and 2:00pm
Thursdays 9:30am, 12:00pm, and 2:00pm
Fridays 9:30am, 12:00pm, and 2:00pm
Do you buy items and/or offer trade?
ANSWER: We do not buy items. We do not offer the option of trade. We only offer consignment.
How does your consignment work?
ANSWER: We sell your items in our store and/or on our website for 90 days. You will receive 40% of the selling price. Items will be reduced by 50% if not sold in the first 6 weeks. We do require a contract to be signed and to let us know if you want your unsold items donated or returned to you at the end of the 90 days.
If I make money, how is that paid out to me?
ANSWER: As you sell items, your money will go into your consigner account until the end of 90 days. You will then be contacted to pick up your check and/or your unsold items. You may choose to use the money for items purchased in the store. If so, you will receive a “small thank you credit” and your money will simply be deducted from your account at the time you are shopping. You can then have a check for the remaining balance or keep the money in your account for future shopping. Accounts that reach a $200.00 balance will be paid out immediately each quarter for bookkeeping purposes. If you wish to have your check mailed to you, a $1.00 stamp/handling fee will be taken out of your balance.
How do I know when my 90 days is up?
ANSWER: Someone from our staff will contact you via a text message (or phone call if you prefer) stating you have unsold items and/or money to pick up. Please always make sure your contact information is up-to-date.
How long will you hold my unsold items after my 90 days is over?
ANSWER: We will hold your unsold items for 5 business days after we contact you. After that time, your items will be donated to the organization of our choice. We understand unforeseen circumstances do happen. Please keep in contact with us and let us know if you are unable to get your items in the 5 days and we will work with you to keep them a bit longer.
Do you take men's or children’s clothing?
ANSWER: We do not. We only take women’s.
What clothing sizes do you accept?
ANSWER: We accept women’s/ladies sizes XS through 3X and 0 through 24.
What steps do you take to process my items?
ANSWER: Upon initial inspection, we try to be very thorough when looking over items. Anything that we are not able to take at your drop off time, will be returned to you before you leave the store. If, during our secondary inspection (steaming and tagging), we find flaws not seen during the initial inspection we have the right to donate, recycle, or put the damaged item on our $2.00 rack. Once items are ready for tagging, we price the items based on brand and amount of wear. We want to help you get the most out of your items!
The main things we check for:
Clothing
Items must be on hangers
Age and brand
No stains, no pet hair, no makeup on neck line
No odors (for example: smoke free home, no mothball smell)
Pilling on the armpits and bust area of tops
Pilling on the crotch of pants/shorts.
No deodorant or sweat stains (yellowing) on armpits
No missing buttons or hooks
Small holes, rips, or tears in seams or hems
Snags
Missing belts/accessories for dresses
Jewelry
No missing pieces or stones
Clasps are in working order
Cleaned and free of scratches or tarnish
Shoes
Clean soles
No scratches or scuffs
No stains
Purses and Bags
Cleaned out, free of debris inside
Minimal wear on straps
Minimal wear on bottom/corners
All zippers in working order and easy to use
No stains inside or out
No missing straps/handles
Home Decor
No broken pieces
Age of decor
Seasonal items only during holidays